FAQ
The questions we get most
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ContactWhat's the difference between PLA and PETG?
PLA is easier to print, gives finer detail and comes in more colors — take it for decor, figures and models that stay indoors. PETG is tougher and resists water, heat and sunlight — take it for functional parts or anything that lives outdoors or in a car. Still unsure? Try the Finder on the site.
One product shows several brands — what's the difference?
The same material is made by several manufacturers, and the difference shows up in price, color range and diameter accuracy. We carry three: SUNLU is best value in bulk, eSUN has the widest colors, and DOTOQ focuses on diameter accuracy. Each brand on the product page carries a line explaining when to pick it.
Why are some colors greyed out?
Because it isn't available from the brand you picked. Not every brand makes every color — eSUN carries 17 colors in PLA while DOTOQ carries 8. We leave the color visible but disabled instead of hiding it, so you know it exists in the store and can switch brands if the color matters more to you than the price.
How long does delivery take?
Baghdad: same day or next day. Other governorates: two to three days depending on the courier. Orders above a set amount ship free — we confirm the details on WhatsApp before dispatch.
How do I pay?
Cash on delivery in most areas, or transfer via ZainCash or Mastercard. For companies and institutions we offer account terms — message us and we'll set it up.
When will printers and spare parts arrive?
Soon — both sections are announced on the site rather than hidden, but we won't publish a date we can't guarantee. If you want a specific printer or part, message us on WhatsApp and we'll reserve one from the first shipment and tell you the price before it lands.
Do you offer bulk pricing for workshops and clinics?
Yes, and the bulk price is shown right on the product page rather than hidden — you'll see the price change as you raise the quantity. Filament discounts start at 10 spools, resin at 3–5 bottles depending on the type. For clinics, labs and government bodies we offer special terms and account billing — message us.
Know what you need? Not sure yet? Message us either way.
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